You’ll have responsibilities.
As a customer support agent for the German market, you’ll receive training to prepare you for your tasks. You will then have the following responsibilities:
Responding promptly to customer inquiries
Communicating with customers through various channels.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Apply the knowledge that you will gain in our on- and offsite training sessions so that you can answer all questions.
Keeping records of customer interactions, transactions, comments and complaints.
Providing feedback on the efficiency of the customer service process.
We need your skills.
As a German-speaking customer service agent, you will support clients abroad. While this is an entry-level position, we require the following skills:
Excellent written and verbal communication skills in German.
Basic computer skills and excellent phone disposition.
Experience in a customer service-related role.
Positive and service-oriented attitude.
Organizational skills with the ability to manage numerous tasks at once.
Willingness to work independently or as part of a team.